Volume Four, Issue One : average of 64 pages of text

HUMAN FACTORS IN ORGANISATIONAL RESILIENCE – IMPLICATIONS OF BREAKING THE PSYCHOLOGICAL CONTRACT

Authors: Professor Jackie McCoy and Alan Elwood
Abstract: The psychological contract, or the unwritten agreement between employees and employers, is an important factor in determining the attitudes and associated behaviours of people. This paper explores the impacts that the psychological contract has on employees’ attitudes prior to and during an organisational crisis and upon their willingness to ‘go the extra mile’ to assist organisational recovery. It highlights factors that risk and continuity management should consider in this area and recommends that the psychological contracts within the organisation should be mapped and the impacts of any changes which could affect attitudes and behaviours related to resilience should be understood.

THE FUTURE ROLE OF BCM IN CONTEMPORARY CORPORATE DEFENCE

Author: Sean Lyons
Abstract: Corporate defence in its simplest form could be said to represent an organisation’s program for self-defence. A corporate defence program therefore represents the steps taken by an organisation in order to defend itself against the many hazards which it can potentially be exposed to. These hazards can vary, and can include such issues as litigation, fraud, compliance, crime, espionage and natural disasters, to name but a few. Typically vulnerability to a specific hazard can be the end result of deficiencies in an organisation’s corporate defence system, whereby these deficiencies are either intentionally or unintentionally exploited. This paper aims to initially look at the changing perception of corporate defence, followed by a review of the developments which have occurred in BCM and other defence related activities. Finally the paper addresses the potential future role of BCM in this corporate defence space.

A HISTORICAL STUDY OF THE HUMAN ASPECTS OF DISASTER RECOVERY

Author: Dr. Thomas Virgona
Abstract: The first part of the paper provides a literature review of the disaster recovery lessons from September 11, 2001, focussed on those which are still relevant today and in particular those that relate to human aspects of disaster recovery. The second part of the paper summarizes research work by the author in this area.

CASE STUDY: BS 25999 IMPLEMENTATION IN A MULTI-SITE ENTERPRISE

Author: Andy Mason
Abstract: On October 29th 2009, PricewaterhouseCoopers formally received its Certificate of Registration to BS 25999-2:2007. This paper describes the process which led to this and captures some of the lessons learned.

CASE STUDY: EMBEDDING BCM INTO THE CULTURE

Authors: Paul Trebilcock
Abstract: RSL Care is a company that employs around 3,200 staff at 22 sites across two Australian States - Queensland and New South Wales. This case study highlights the key challenges, strategies and lessons learnt during a project to embed BCM within the organisation’s culture during the development and implementation of a whole-of-business BCM programme.

RESEARCH ROUNDUP

Abstract: A brief summary of commercial and academic business continuity research which has been published between September 2009 and March 2010.